Refund policy
Last Updated: June 8, 2025
Warranty
Coverage: We warrant hardware devices against manufacturing defects for 12 months from delivery when purchased directly from us. This warranty covers defects that cannot be resolved through software updates.
Exclusions: Warranty does not cover:
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Damage from misuse, abuse, or accidents
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Normal wear and tear
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Unauthorized modifications
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Improper installation
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Devices not purchased directly from dimo.co or authorized retailers
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Used devices (including those paired with our app)
Remedy: For valid warranty claims, we will repair or replace the device. Contact support@dimo.co for warranty service.
Returns and Refunds
Return Period: 14 days from delivery for any reason
Return Conditions:
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Items must be new and unused
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Original packaging and labels required
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Devices paired with our app are considered used
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You are responsible for return shipping
Compatibility Returns: If your device is incompatible with your vehicle, return within 30 days for a full refund.
Process: Email support@dimo.co for a Return Merchandise Authorization (RMA) number and shipping instructions.
For return shipping addresses by region, please contact support@dimo.co for current information.
