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Refund policy

Last Updated: June 8, 2025

Warranty

Coverage: We warrant hardware devices against manufacturing defects for 12 months from delivery when purchased directly from us. This warranty covers defects that cannot be resolved through software updates.


Exclusions: Warranty does not cover:

  • Damage from misuse, abuse, or accidents

  • Normal wear and tear

  • Unauthorized modifications

  • Improper installation

  • Devices not purchased directly from dimo.co or authorized retailers

  • Used devices (including those paired with our app)


Remedy: For valid warranty claims, we will repair or replace the device. Contact support@dimo.co for warranty service.

Returns and Refunds

Return Period: 14 days from delivery for any reason


Return Conditions:

  • Items must be new and unused

  • Original packaging and labels required

  • Devices paired with our app are considered used

  • You are responsible for return shipping


Compatibility Returns: If your device is incompatible with your vehicle, return within 30 days for a full refund.


Process: Email support@dimo.co for a Return Merchandise Authorization (RMA) number and shipping instructions.

For return shipping addresses by region, please contact support@dimo.co for current information.