Terms of service

Last Updated: April 7, 2026

Version: 2.1

Effective Date: April 7, 2026

Previous versions: https://assets.dimo.org/ipfs/QmaQfB27DP1ubHMadcTcXMy9BFfHEhS2NiE3tjJmXBMswd

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of Digital Infrastructure Inc.'s ("Digital Infrastructure Inc.," "we," "us") platform, marketplace, website located at https://dimo.co (and its subdomains), mobile applications (including DIMO Mobile, available on the Apple App Store and Google Play Store), community forums, and related services ("Services"), including access through third-party interfaces and any hardware devices purchased from us.

By clicking "I Agree," checking the acceptance box, or completing account registration, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you access or use our Services without completing the acceptance process, your continued use constitutes acceptance of these Terms. If you do not agree, do not use our Services. If you are using our Services on behalf of an organization, you represent that you have authority to bind that entity to these Terms.

IMPORTANT NOTICE: Section 13 contains a mandatory arbitration provision and class action waiver. This means disputes must be resolved through individual arbitration rather than jury trials or class actions. You may opt out of arbitration within 30 days of account creation as described in Section 13.5.

2. Account Registration and Security

2.1 Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use our Services. Users between 13-17 may use our Services only with parental or guardian consent and supervision. We may require proof of such consent. Users under 13 are prohibited from using our Services.

You represent that you are not included on any government sanctions list and will comply with all applicable sanctions laws.

2.2 Account Security

When creating an account, you agree to:

Provide accurate, current, and complete information, including a valid email address
Maintain and promptly update your information, including your email address
Keep your account credentials secure and confidential
Not share your account with others
Immediately notify us at privacy@dimo.co of any unauthorized access
Accept responsibility for all activities under your account
Acknowledge that we will send service-critical notices (including billing, trial expiration, Terms changes, and hardware end-of-life notices) to the email address on file, and that you are responsible for keeping that address current

2.3 Account Restrictions

We may approve or decline account applications at our discretion. You may not:

Create multiple accounts without our permission
Use another person's account
Transfer your account without our written consent

3. Subscription Services

3.1 Subscription Plans

We offer seat-based subscriptions for connected vehicles. Each seat allows connection of one vehicle (via wireless connection or hardware device). Subscription features and pricing vary by region and are subject to change with notice as described below.

3.2 Free Trials and Promotional Periods

New accounts may receive a free trial period
Hardware devices include varying free subscription periods (e.g., 1-18 months) starting from device activation
Free trials require valid payment method registration
After free periods expire, subscriptions automatically convert to paid plans unless canceled

3.3 Billing and Payment

Payment Methods: We accept credit cards and debit cards. Future payment methods may include cryptocurrency (such as $DIMO and USDC)
Billing Cycles: Subscriptions are billed monthly or annually in advance
Automatic Renewal: Subscriptions automatically renew unless canceled at least 24 hours before the renewal date
Price Changes: We may change prices with 30 days' notice. Continued use after the notice period constitutes acceptance
Taxes: You are responsible for all applicable taxes

3.4 Seat Management

Adding Seats: Additional seats are billed immediately on a prorated basis
Removing Seats: Removed seats remain active until the end of the current billing period
Unused Seats: Empty seats at renewal are automatically removed
Seat Transfers: You may transfer devices between seats within your account

3.5 Failed Payments

If payment fails:

We will retry daily for 7 days
You will receive notifications on days 1, 3, and 5
After 7 days, your subscription will be suspended
Your data remains accessible but will not update until payment is restored

3.6 Cancellation and Refunds

Cancellation: Cancel anytime through your account settings
No Refunds: No refunds or credits for partial periods, except as provided in Section 4.6(d) (Hardware End-of-Life) or Section 14.2(b) (Material Changes Requiring Re-Consent)
Access: You retain access until the end of your paid period
Downgrades: Plan downgrades take effect at the next renewal

3.7 Trial Terms and Auto-Conversion Disclosures

(a) Trial Enrollment Disclosure: Before you begin any free trial, we will clearly disclose: (i) the specific features and Services included in the trial, (ii) the duration of the trial period, (iii) the subscription plan and price that will apply after the trial ends, and (iv) how to cancel before being charged.

(b) Payment Method Requirement: A valid payment method (credit card or debit card) is required to start or continue a free trial. We may require you to add or verify a payment method at any point during an active trial. If you do not provide a valid payment method within the timeframe specified in our notice, your trial will be canceled and your access to trial Services will end. We will provide at least 14 days' notice before canceling a trial for failure to provide a payment method.

(c) Pre-Charge Notification: We will send you a reminder by email at least 7 days before your trial ends and your first paid billing cycle begins. The reminder will state the date your trial ends, the plan you will be enrolled in, the amount you will be charged, and how to cancel.

(d) Affirmative Consent to Auto-Conversion: By providing a payment method and starting a trial, you expressly consent to automatic conversion to a paid subscription at the end of the trial period at the then-current price, unless you cancel before the trial ends.

(e) Easy Cancellation: You may cancel your trial at any time through your account settings with the same ease as enrollment. Cancellation takes effect immediately, and you will not be charged. We will send a confirmation of cancellation by email within 24 hours.

(f) Changes to Trial Terms: If we change the terms of an active trial (including requiring a payment method not previously required), we will notify you by email and in-app notification at least 14 days before the change takes effect. You may cancel the trial at no cost if you do not agree with the changed terms.

4. Hardware Products

4.1 Purchase and Ownership

When you purchase hardware from us:

Ownership transfers upon payment confirmation and shipment
You receive a limited license to use embedded software
Title passes to you for hardware components
Risk of loss transfers upon delivery

4.2 Software License

The software in our devices is licensed, not sold. You may not:

Modify, reverse engineer, or decompile the software
Sublicense or transfer the software separately from the device
Use the software to interfere with our Services
Copy software features or functionality

4.3 Warranty

Coverage: We warrant hardware devices against manufacturing defects for 12 months from delivery when purchased directly from us. This warranty covers defects that cannot be resolved through software updates.

Exclusions: Warranty does not cover:

Damage from misuse, abuse, or accidents
Normal wear and tear
Unauthorized modifications
Improper installation
Devices not purchased directly from dimo.co or authorized retailers
Used devices (including those paired with our app)

Remedy: For valid warranty claims, we will repair or replace the device. Contact support@dimo.co for warranty service.

4.4 Returns and Refunds

Return Period: 14 days from delivery for any reason

Return Conditions:

Items must be new and unused
Original packaging and labels required
Devices paired with our app are considered used
You are responsible for return shipping

Compatibility Returns: If your device is incompatible with your vehicle, return within 30 days for a full refund.

Process: Email support@dimo.co for a Return Merchandise Authorization (RMA) number and shipping instructions.

4.5 Device Activation

Devices purchased from us automatically activate when paired, starting any included free subscription period. Free periods are tied to the device and cannot be transferred to other users.

4.6 Hardware End-of-Life and Service Discontinuation

(a) Third-Party Dependencies: Our hardware devices and Services depend on components, software, and services provided by third-party vendors. We do not control these third parties, and the availability or compatibility of third-party components may change without our control.

(b) End-of-Life Designation: We may, at our sole discretion, designate any hardware device or device model as "End-of-Life" ("EOL"). Reasons for EOL designation include, but are not limited to: discontinuation of third-party vendor support, component unavailability, security vulnerabilities that cannot be remediated, regulatory changes, or business decisions. We do not guarantee that any hardware device will be supported indefinitely.

(c) Notice of EOL: We will provide affected users with at least 45 days' advance written notice before discontinuing support for any hardware device model. Notice will be sent by email to the address associated with your account and posted within the Services. The notice will include: (i) the affected device model(s), (ii) the date support will end, (iii) what functionality will be affected, and (iv) any available remedies or transition options. In exigent circumstances — including but not limited to the loss of a vendor relationship, security vulnerabilities, or regulatory requirements — we may provide shorter notice where 45 days is not commercially practicable, provided we give as much notice as reasonably possible under the circumstances.

(d) Transition Support and Remedies: For devices designated as EOL, we will offer affected users a discount on a currently supported replacement device equal to the prorated value of any prepaid subscription time remaining at the EOL effective date. For example, if you paid for a 12-month subscription and 4 months remain at the time of discontinuation, you will receive a discount equal to 4 months of your subscription price toward the purchase of a supported device. This discount is non-transferable, has no cash value, and must be redeemed within 90 days of the EOL effective date. Additional remedies may be offered at our discretion and will be communicated in the EOL notice.

(e) Post-EOL Functionality: After the EOL date, discontinued devices may continue to function in a limited capacity but will no longer receive software updates, security patches, or technical support. We make no guarantees regarding the functionality, security, or compatibility of EOL devices after the discontinuation date.

(f) No Guaranteed Device Lifespan: You acknowledge that hardware devices have a limited useful life and that ongoing compatibility with our Services is not guaranteed for any specific duration beyond the warranty period. Factors including third-party vendor relationships, technology changes, and regulatory requirements may affect device support timelines.

4.7 Service Modification and Feature Changes

(a) Right to Modify: We reserve the right to modify, update, suspend, or discontinue any feature, functionality, or aspect of the Services at any time, with or without notice for non-material changes. For material changes that significantly reduce the core functionality of the Services, we will provide at least 30 days' advance notice. For hardware end-of-life, Section 4.6 controls.

(b) Migration Assistance: Where a Service modification requires users to take action (such as updating software, migrating data, or switching devices), we will provide reasonable instructions and a transition period of at least 30 days to complete the required actions.

5. Acceptable Use

You agree to use our Services lawfully and will not:

Violate any applicable laws or regulations
Infringe on others' intellectual property rights
Engage in fraudulent or deceptive practices
Interfere with or disrupt our Services
Attempt to gain unauthorized access
Use automated tools not provided by us
Introduce malware or harmful code
Harass, abuse, or harm others
Post inappropriate or offensive content
Export our technology in violation of export laws
Operate our Services while driving

6. Intellectual Property

6.1 Our Property

We own all rights in our Services, including our trademarks, software, and content. You may not use our intellectual property without written permission.

6.2 Your Content

You retain ownership of content you submit ("Your Content"). By submitting Your Content, you grant Digital Infrastructure Inc. a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to host, store, use, display, reproduce, modify for technical purposes, distribute, and create derivative works of Your Content solely to operate, improve, and promote the Services. This license ends when you delete Your Content from the Services, except with respect to content that has already been shared with other users, cached, or incorporated into backups made in the ordinary course of operating the Services.

6.3 Feedback

By providing feedback, suggestions, or ideas regarding our Services, you grant Digital Infrastructure Inc. an irrevocable, worldwide, royalty-free, sublicensable license to use, modify, and incorporate such feedback for any purpose without obligation to you.

6.4 Copyright Infringement (DMCA Policy)

Designated Agent: Digital Infrastructure Inc.'s designated agent for receiving copyright infringement notices under the Digital Millennium Copyright Act ("DMCA") is:

DMCA Agent
Digital Infrastructure Inc.
8 The Green, Suite B
Dover, Delaware 19901-3618
Email: copyright@dimo.co

Infringement Notice: To report alleged copyright infringement on our Services, please send a written notice to our designated agent with:

(a) A description of the copyrighted work you claim has been infringed
(b) Identification of the material you claim is infringing, with sufficient detail for us to locate it
(c) Your contact information (name, address, telephone number, and email)
(d) A statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law
(e) A statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf
(f) Your physical or electronic signature

Counter-Notification: If you believe material was removed or disabled in error, you may submit a counter-notification to our designated agent containing:

(a) Identification of the material that was removed and its prior location
(b) A statement under penalty of perjury that you have a good faith belief the material was removed by mistake or misidentification
(c) Your name, address, telephone number, and a statement consenting to jurisdiction of the federal court in Delaware and that you will accept service of process from the person who submitted the original notice
(d) Your physical or electronic signature

Upon receipt of a valid counter-notification, we will forward it to the original complainant. If the complainant does not file a court action within 10 business days, we may restore the removed material.

Repeat Infringer Policy: We maintain a policy of terminating the accounts of users who are determined to be repeat infringers of copyright in appropriate circumstances.

6.5 Rewards and Digital Assets

Participation in our rewards program, including earning or using digital assets such as $DIMO tokens, is subject to separate terms and eligibility requirements. Rewards programs may be modified, suspended, or discontinued at any time at our sole discretion. Digital assets have no monetary value and cannot be exchanged for cash.

7. Privacy and Data

7.1 Privacy Policy

Our Privacy Policy, available at https://dimo.co/policies/privacy-policy, is incorporated into these Terms by reference. By using our Services, you consent to our data practices as described in the Privacy Policy.

7.2 Data Collection and Use

We collect and process data in connection with your use of the Services, including:

Collection of vehicle telemetry data (with your consent)
Processing of payment information
Use of data for service improvement and operation

You can manage data sharing preferences in your account settings.

7.3 Data Processing Roles

Digital Infrastructure Inc. acts as the data controller for personal data collected through the Services. Where we engage third-party service providers to process data on our behalf, we ensure appropriate data processing agreements are in place.

7.4 Data Security

We implement commercially reasonable technical and organizational measures designed to protect your data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7.5 Cross-Border Data Transfers

If you access our Services from outside the United States, your data may be transferred to and processed in the United States. Where required by applicable law, we use appropriate transfer mechanisms, including Standard Contractual Clauses approved by the European Commission, to safeguard cross-border data transfers.

8. Third-Party Services

8.1 Third-Party Integrations

Our Services may integrate with third-party services. We are not responsible for third-party content, policies, or practices.

8.2 No Endorsement

Integration with third-party services does not constitute our endorsement. We may disable third-party integrations at any time.

9. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

We do not guarantee that our Services will be:

Uninterrupted or error-free
Secure or free from vulnerabilities
Accurate or reliable
Compatible with all vehicles or hardware devices
Supported for any specific hardware device model indefinitely

HARDWARE DISCLAIMER: HARDWARE DEVICES, INCLUDING THIRD-PARTY COMPONENTS AND EMBEDDED SOFTWARE, ARE PROVIDED SUBJECT TO THE WARRANTY IN SECTION 4.3 AND THE END-OF-LIFE PROVISIONS IN SECTION 4.6. WE DO NOT WARRANT THAT ANY DEVICE WILL REMAIN COMPATIBLE WITH OUR SERVICES BEYOND THE WARRANTY PERIOD. THIRD-PARTY VENDOR RELATIONSHIPS, TECHNOLOGY CHANGES, AND REGULATORY REQUIREMENTS MAY AFFECT DEVICE SUPPORT AT ANY TIME.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

We are not liable for indirect, incidental, special, or consequential damages
We are not liable for lost profits, data, or use
Our total liability is limited to the greater of: (a) amounts paid by you in the 12 months before the claim, or (b) $100

EXCEPTIONS: Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

We are not responsible for:

Compromised digital wallets or lost private keys
Third-party service failures
Force majeure events

11. Indemnification

You agree to indemnify and hold harmless Digital Infrastructure Inc., our affiliates, and our respective officers, directors, employees, and agents from any claims, damages, or expenses (including reasonable attorneys' fees) arising from:

Your use of the Services
Your violation of these Terms
Your violation of any rights of another party
Your content or data

12. Termination

12.1 By You

You may terminate your account at any time by:

Canceling all active subscriptions
Contacting support@dimo.co to request account deletion

12.2 By Us

We may suspend or terminate your account for:

Violation of these Terms
Fraudulent or illegal activity
Extended inactivity
Non-payment of fees

12.3 Effect of Termination

Upon termination:

Your right to use our Services ceases immediately
Subscription access continues until the end of paid periods
We retain your data for 90 days after account termination to allow for reactivation
After 90 days, we may delete your data unless required by law to retain it longer
The following sections survive termination: Section 4.6 (Hardware End-of-Life), Section 6 (Intellectual Property), Section 9 (Disclaimers), Section 10 (Limitation of Liability), Section 11 (Indemnification), Section 13 (Dispute Resolution), Section 14 (General Provisions), and Section 15 (Notices)

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal dispute proceeding, you agree to first contact us at legal@dimo.co and attempt to resolve the dispute informally for at least 30 days. If we cannot resolve the dispute informally, either party may proceed as set forth below.

13.2 Mandatory Arbitration

Any disputes arising from these Terms or your use of our Services that are not resolved informally must be resolved through binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitration will be conducted in English. Unless otherwise required by the AAA Rules, the arbitration may be conducted remotely (by telephone, videoconference, or written submissions) for claims under $25,000. For claims exceeding $25,000, the location of the arbitration shall be Delaware, unless the parties agree otherwise.

13.3 Arbitration Fees

For claims under $10,000, Digital Infrastructure Inc. will pay all AAA filing, administration, and arbitrator fees. For claims between $10,000 and $75,000, filing fees will be split equally. For claims above $75,000, the AAA Rules govern fee allocation.

13.4 Class Action Waiver

YOU AND DIGITAL INFRASTRUCTURE INC. AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS PART OF ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims or otherwise preside over any form of a representative or class arbitration.

13.5 Arbitration Opt-Out

You may opt out of the arbitration and class action waiver provisions by sending written notice to legal@dimo.co within 30 days of creating your account. The notice must include your name, account email, and a clear statement that you wish to opt out of arbitration. If you opt out, disputes will be resolved in accordance with Section 13.6.

13.6 Governing Law and Venue

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws principles. Any legal proceedings not subject to arbitration (or for which you have validly opted out) must be brought exclusively in the state or federal courts located in Delaware, and you consent to personal jurisdiction in those courts.

13.7 Exceptions

The arbitration requirement does not apply to:

Small claims court actions within the court's jurisdictional limits
Injunctive relief for intellectual property violations
Disputes that cannot be arbitrated under applicable law

14. General Provisions

14.1 Entire Agreement

These Terms, together with the Privacy Policy and any other policies incorporated by reference, constitute the entire agreement between you and Digital Infrastructure Inc. regarding the Services.

14.2 Modifications

We may update these Terms from time to time.

(a) Material Changes: For changes that materially reduce your rights or materially increase your obligations under these Terms — including changes to pricing, arbitration provisions, liability limitations, or service scope — we will provide at least 30 days' advance notice by email to the address associated with your account and by posting a prominent notice within the Services.

(b) Material Changes Requiring Re-Consent: For changes that materially degrade the core functionality of the Services you are currently paying for (such as discontinuing support for a device model or eliminating a paid feature), we will require your affirmative re-acceptance of the updated Terms. If you do not accept, you may terminate your account and receive the applicable remedy described in these Terms (such as the device discount in Section 4.6(d)) for any prepaid subscription period remaining after the change takes effect.

(d) Right to Terminate: If you do not agree with any material changes, you may terminate your account before the changes take effect. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the updated Terms.

14.3 Severability

If any provision is found unenforceable, the remainder continues in effect.

14.4 No Waiver

Our failure to enforce any right does not waive that right.

14.5 Assignment

We may assign these Terms. You may not assign your rights without our written consent.

14.6 Force Majeure

We are not liable for failures due to circumstances beyond our reasonable control, including but not limited to: natural disasters, acts of war or terrorism, pandemics, government actions, labor disputes, utility or telecommunications failures, cyberattacks, and the loss, termination, or modification of third-party vendor relationships, services, or components upon which our Services or hardware depend.

14.7 Export Compliance

You may not export our technology in violation of U.S. export laws. We do not provide Services to users in countries subject to U.S. sanctions.

14.8 California Residents

California residents have specific rights under California privacy laws (CCPA/CPRA), including the right to:

Access and know the categories and specific pieces of personal information we collect
Delete personal information we hold about you
Correct inaccurate personal information
Opt out of the sale or sharing of personal information
Limit the use of sensitive personal information
Non-discrimination for exercising privacy rights

You may exercise these rights by contacting us at privacy@dimo.co or through your account settings. You may designate an authorized agent to make a request on your behalf, subject to identity verification.

For full details, see our Privacy Policy at https://dimo.co/policies/privacy-policy, which includes our California Privacy Notice.

14.9 Grandfathering and Transition Provisions

When we make material changes to the Services that adversely affect existing users — including hardware end-of-life, feature removal, or pricing changes — the following applies:

(a) Existing Users: Users with active paid subscriptions at the time of the change will receive at least 45 days' notice before the change affects their account, or the notice period specified in the applicable section of these Terms, whichever is longer. In exigent circumstances (such as loss of a vendor relationship), we may provide shorter notice where 45 days is not commercially practicable, provided we give as much notice as reasonably possible.

(b) Transition Period: During the notice period, existing functionality will continue to operate as before. We will not degrade your current service before the stated effective date.

(c) Good Faith Remedies: We will offer affected users commercially reasonable remedies as described in the applicable section of these Terms (e.g., Section 4.6(d) for hardware EOL). We are committed to treating long-term users fairly during transitions.

(d) Refund Requests: If you believe you are entitled to a refund due to a material service change, you may submit a request to support@dimo.co within 30 days of the change taking effect. We will review and respond to refund requests within 14 business days. If your request is denied and you disagree, you may proceed under the dispute resolution provisions in Section 13.

14.10 European Economic Area, United Kingdom, and International Users

If you access the Services from the European Economic Area ("EEA"), the United Kingdom ("UK"), or other jurisdictions with applicable data protection laws:

(a) Legal Basis for Processing: We process your personal data based on the legal grounds described in our Privacy Policy, including contractual necessity, legitimate interests, consent, and legal obligations.

(b) Data Subject Rights: You have the right to access, rectify, erase, restrict processing of, and port your personal data, and the right to object to processing and to withdraw consent. To exercise these rights, contact privacy@dimo.co.

(c) Supervisory Authority: You have the right to lodge a complaint with your local data protection supervisory authority.

(d) Cross-Border Transfers: Where personal data is transferred outside the EEA or UK, we rely on Standard Contractual Clauses approved by the European Commission (or UK equivalent) or other lawful transfer mechanisms.

(e) Consumer Protections: Nothing in these Terms limits any mandatory consumer protection rights you have under the laws of your country of residence. Where the arbitration provision or class action waiver in Section 13 conflicts with mandatory local law, that local law will prevail.

15. Notices

15.1 Notices to You

We may provide notices to you by: (a) email to the address associated with your account, (b) in-app notifications, or (c) posting on our website. Email notices are deemed received 24 hours after sending. In-app and website notices are deemed received upon posting.

15.2 Notices to Us

Legal notices to Digital Infrastructure Inc. must be sent to:

Digital Infrastructure Inc.
Attn: Legal Department
8 The Green, Suite B
Dover, Delaware 19901-3618
United States
Email: legal@dimo.co

Notices are deemed received upon confirmed delivery.

16. Contact Information

Digital Infrastructure Inc.
8 The Green, Suite B
Dover, Delaware 19901-3618
United States

General Inquiries: privacy@dimo.co
Legal: legal@dimo.co
Copyright Agent: copyright@dimo.co
Support: support@dimo.co
Website: https://dimo.co

For return shipping addresses by region, please contact support@dimo.co for current information.

Language Notice: These Terms are provided in English. Any translations are for convenience only; the English version controls in case of conflicts.